FAQ
| Outdoor Swimming Pool | |
| What is Swim Spa? | The Swim Spa is a type of indoor / outdoor swimming pool that also has spa features. It is made of high-quality acrylic and is equipped with a number of features, including LED light, UV light, Temperature setting, Ozonator, Massage Jets, Air Bubble Jet, Waterfall and Pop-Up waterfall with light. |
| What are the specifications of the Swim Spa? | The Swim Spa is 6 meters long, 3 meters wide, and 1.5 meters deep. It has a capacity of 20 cubic meters of water. It can be customised from any sizes from 3 to 8 meters long and maximum width of 2.4 meters |
| What is the swimming training system in Swim Spa? | The swimming training system in Swim Spa generates a constant counter-current water flow, allowing swimmers to experience endless swimming in a limited space. |
| How does the swimming training system benefit high-intensity training? | Athletes can utilize the flow speed and direction of the water to perform swimming training and exercises, achieving stable high-intensity training effects. Different modes can simulate various scenarios such as calm water or rapid currents. |
| Is the Swim Spa space-saving? | Yes, the Swim Spa requires a small footprint, making it suitable for residential yards and installations in small spaces. |
| Are Swim Spas safe? | The water flow inside the swimming pool can be controlled, ensuring high safety even in the highest flow mode. There is no risk of swimmers being washed away. |
| Can Swim Spa be used throughout the year? | Yes, Swim Spa are made of durable acrylic material with excellent weather resistance. They are equipped with temperature control systems, allowing uninterrupted use in all seasons. Swimmers can enjoy the appropriate water temperature at any time. |
| What additional features are available in Swim Spa? | Swim Spa offer a variety of optional features for customization and enhanced functionality. |
| What are the benefits of the oxygen bubbles generated by the massage nozzles? | The oxygen bubbles produced by the massage nozzles provide a gentle tapping and massaging sensation on your body. Research has shown that a 15-minute spa bath is equivalent to a 3-5 km jog, helping to eliminate excess fat while you enjoy the relaxing spa experience, allowing you to effortlessly achieve a perfect figure. |
| How does SPA hydrotherapy improve the skin? | SPA hydrotherapy enhances the permeability of epidermal cells and activates them, resulting in improved skin texture, increased elasticity, and delayed aging. These effects are particularly noticeable in women, as it can leave the skin smooth, delicate, and rejuvenated after several sessions, giving a refreshed appearance. |
| How does the powerful massage water flow in SPA benefit the skin? | The powerful massage water flow in SPA can penetrate deep into the subcutaneous tissues, effectively removing pore-clogging impurities and preventing bacterial infections. It helps improve allergic and infectious skin conditions, ensuring thorough hygiene and promoting healthy skin. |
| Can SPA hydrotherapy help with certain health conditions? | SPA hydrotherapy has been found to provide benefits for conditions such as hypertension, diabetes, rheumatic pain, arthritis, lower back pain, and more, commonly experienced by middle-aged and elderly individuals. Regular hydrotherapy massages can help alleviate pain, enhance organ health, strengthen muscles and bones, and contribute to longevity. |
| How does the powerful massage water flow in SPA promote circulation and relaxation? | The powerful massage water flow in SPA stimulates blood and lymphatic circulation, allowing for deep relaxation of muscles throughout the body. It effectively relieves fatigue, restores vitality, and rejuvenates the mind. It can also have positive effects on sleep and nervous system conditions. |
| What are the features of the acrylic material used in the pool? | The pool is made of high-quality imported acrylic material, which is processed in one piece, resulting in a luxurious and fashionable appearance. It has excellent surface gloss and a delicate touch. The material occupies minimal space, provides a sturdy structure, and is easy to install, making it a cost-effective choice for construction. |
| What makes the pool suitable for swimming and learning? | The pool is designed as a combination of a swimming pool and a spa pool. It has both deep and shallow water areas, ensuring a high level of safety for swimming, fitness, and learning purposes. The semi-embedded design helps prevent accidental drowning of children. The smooth acrylic surface eliminates the risk of any injuries during swimming. |
| What are the functions of the pool? | The pool offers a wide range of features, including swimming and fitness, spa hydrotherapy, surf massage, bubble bath, audio-visual entertainment, mesmerizing LED lights, circulation filtration, and ozone disinfection. It is designed to provide a comprehensive aquatic experience and cater to various needs and preferences. |
| How is the pool heated, and what are the benefits? | The pool uses a heat pump for heating, which is safe, efficient, fast, cost-effective, and environmentally friendly. It maintains a constant water temperature, allowing for year-round swimming and enjoying a relaxing hot spring spa experience. |
| What filtration and disinfection systems are used in the pool? | The pool utilizes an efficient filtration system with paper core and sand tank, resulting in low operational costs. It is also equipped with an ozone disinfection system that quickly eliminates bacteria in the water without causing secondary pollution, ensuring a healthy and environmentally friendly swimming environment. |
| How does the pool ensure water clarity and cleanliness? | The pool incorporates a 100% circulation filtration system with paper core and sand tank, ensuring crystal clear water quality that exceeds the hygiene standards of swimming facilities. When combined with a sunroom, it effectively prevents dust and bacteria from entering the pool, maintaining a pristine swimming environment. |
| Clothes Hanger | |
| How does the dual heat outlet of SuperDryer work? | The dual heat outlet of SuperDryer mimics natural sunlight drying heat, reaching temperatures of up to 40°C. This innovative feature ensures fast and efficient drying while providing gentle care to your laundry. |
| What is the maximum weight capacity of SuperDryer? | SuperDryer is designed to handle heavy and big laundry loads with ease. It has extendable rods that can hold up to 35kg of weight, making it the highest load capacity available for residential dryers. |
| How does SuperDryer save electricity compared to conventional dryers? | SuperDryer is highly energy-efficient, resulting in significant electricity savings. It can reduce electricity consumption by 75-80% compared to conventional dryers. This energy-saving feature not only helps you save money on utility bills but also promotes environmental sustainability. |
| Is SuperDryer suitable for confined spaces like condominiums or apartments? | Yes, SuperDryer is an ideal solution for confined spaces such as condominiums or apartments. It is designed to be installed on unused ceiling space, maximizing floor area utilization. Its compact design and efficient operation make it a perfect choice for smaller living spaces. |
| What are the additional convenience features of SuperDryer? | SuperDryer offers a range of convenient features to enhance your laundry experience. It comes with a wireless remote controller, allowing you to control the dryer effortlessly from anywhere in the room. The built-in LED lighting illuminates the drying tasks, making it easy to use the dryer even in low light conditions, such as at night or dawn. |
| How does the dryer contribute to energy and cost savings? | The dryer is designed with energy-efficient features that help reduce electricity consumption, resulting in cost savings on utility bills. Its advanced technology optimizes drying cycles to minimize energy usage while still achieving excellent drying results. |
| Can I use the dryer for all types of fabric? | Absolutely! The dryer is suitable for drying all types of fabric, including delicate and sensitive materials. It offers gentle drying programs and adjustable settings to ensure that your clothes are treated with care while achieving optimal drying performance. |
| Will my clothes come out wrinkle-free? | Yes, the dryer is designed to minimize wrinkles and creases in your clothes. It utilizes specialized drying programs and features that reduce the formation of wrinkles during the drying process. You can expect to have fewer wrinkles, saving you time and effort on ironing or steaming your garments. |
| How long does it take for the dryer to complete a drying cycle? | On average, the drying time for a standard load is approximately 2 to 3 hours. However, the actual drying time may vary depending on factors such as the fabric type, load size, and selected drying program. The dryer is equipped with efficient heating elements and airflow systems to ensure quick and thorough drying while maintaining garment integrity. |
| Does the dryer help save space? | Absolutely! The dryer is designed with space-saving features in mind. Its compact size and stackable design allow it to fit seamlessly into small laundry areas or utility rooms, maximizing the available space. Whether you have limited space in an apartment or a compact laundry setup, this dryer offers a practical solution without compromising on performance or capacity. |
| How does the smart sensor feature work? | The dryer is equipped with intelligent sensors that detect the moisture levels in your clothes during the drying process. Based on this information, the smart sensor automatically adjusts the drying time and temperature to ensure optimal drying results while preventing over-drying. This feature not only saves energy but also helps protect your garments from damage caused by excessive heat. |
| Is the dryer operation silent? | Yes, the dryer operates with minimal noise levels to ensure a quiet and peaceful laundry experience. Advanced noise reduction technologies and vibration control systems are integrated into the design to minimize operational noise, allowing you to use the dryer at any time without causing disturbances or disruptions. |
| How versatile and flexible is the dryer? | The dryer offers a range of versatile features and settings to accommodate various laundry needs. It provides multiple drying programs, adjustable temperature settings, and customizable options to ensure optimal drying for different fabric types and load sizes. Whether you need gentle drying for delicate items or faster drying for everyday garments, the dryer's flexibility allows you to tailor the drying process to your specific requirements. |
| Can I control the dryer remotely? | Yes, the dryer comes with a remote control that allows you to conveniently operate and monitor the drying process from a distance. This feature enables you to start, pause, adjust settings, or check the remaining drying time without having to be physically near the dryer. Enjoy the convenience of controlling your drying cycles from the comfort of your couch or while attending to other tasks around your home. |
| Does the dryer have an auto timer feature? | Yes, the dryer is equipped with an auto timer function that allows you to set the desired drying duration. Simply input the desired drying time, and the dryer will automatically stop when the set time has elapsed. This feature provides added convenience and peace of mind, ensuring that your laundry is dried for the appropriate duration without the need for manual monitoring or intervention. |
| Bathtubs | |
| What are the different types of bathtubs? | There are many different types of bathtubs, including freestanding bathtubs, corner bathtubs, built-in bathtubs, and Jacuzzi bathtubs. Freestanding bathtubs are freestanding units that can be placed anywhere in the bathroom. Corner bathtubs are designed to fit in the corner of a bathroom. Built-in bathtubs are installed into the wall of the bathroom. Jacuzzi bathtubs have jets that provide hydrotherapy massage. |
| What are the different materials used for bathtubs? | The most common materials used for bathtubs are acrylic, cast iron, and marble. Acrylic bathtubs are lightweight and easy to clean. Cast iron bathtubs are durable and long-lasting. Marble bathtubs are luxurious and elegant. |
| What are the different features of bathtubs? | Bathtubs can have a variety of features, including whirlpool jets, air jets, and heated seats. Whirlpool jets provide a massage-like experience. Air jets add bubbles to the water for a more relaxing experience. Heated seats keep you warm while you bathe. |
| How do I choose the right bathtub for my needs? | When choosing a bathtub, you need to consider the size of your bathroom, the type of material you want, and the features you want. You also need to consider your budget. |
| What is a freestanding bathtub? | A freestanding bathtub is a standalone tub that doesn't require any wall support or enclosure. It is designed to be placed directly on the bathroom floor, creating a focal point and adding a touch of elegance and luxury to the bathroom space. |
| How do I install a freestanding bathtub? | Installing a freestanding bathtub typically involves placing the tub in the desired location, connecting the plumbing fixtures, and ensuring proper drainage. However, it is recommended to consult a professional plumber for proper installation to ensure the tub is securely positioned and all plumbing connections are correctly installed. |
| Are freestanding bathtubs suitable for small bathrooms? | Freestanding bathtubs come in a variety of sizes, including compact models designed specifically for small bathrooms. While they may require more space compared to built-in tubs, careful selection of size and placement can make them suitable for smaller bathrooms. It is essential to consider the overall dimensions of the bathroom and the available space before choosing a freestanding bathtub. |
| Can a freestanding bathtub be placed anywhere in the bathroom? | Yes, one of the advantages of freestanding bathtubs is their flexibility in placement. They can be positioned anywhere in the bathroom, depending on the available space and desired aesthetic. Whether against a wall, near a window, or even in the center of the room, freestanding tubs offer versatility in design and placement options. |
| How do I clean and maintain a freestanding bathtub? | Cleaning and maintaining a freestanding bathtub typically involves regular cleaning with mild, non-abrasive cleaners and a soft cloth or sponge. It is important to follow the manufacturer's instructions for specific cleaning recommendations based on the material of the tub. Additionally, avoiding harsh chemicals and abrasive cleaners can help preserve the finish and longevity of the bathtub. |
| Are freestanding bathtubs comfortable to use? | Freestanding bathtubs are designed with comfort in mind. They often have ergonomic shapes, sloping backs, and ample depth to provide a relaxing and comfortable bathing experience. However, comfort can vary depending on the specific model and personal preferences. It is recommended to try out different bathtub styles and designs to find the one that offers the desired level of comfort and support. |
| Can I add features like jets or whirlpool systems to a freestanding bathtub? | Yes, many freestanding bathtubs can be customized with additional features like jets or whirlpool systems for a spa-like experience. However, it's important to ensure that the chosen tub is compatible with such features and that proper installation is carried out by a professional to ensure functionality and safety. |
| What are the advantages of a freestanding bathtub? | Some advantages of freestanding bathtubs include their aesthetic appeal, as they can serve as a focal point in the bathroom, their flexibility in placement, and the variety of materials and designs available. They also provide a sense of luxury and relaxation, allowing for a more immersive bathing experience. |
| Are freestanding bathtubs suitable for all plumbing systems? | Freestanding bathtubs can be compatible with various plumbing systems, including traditional floor-mounted faucets and wall-mounted faucets. However, it is important to ensure that the chosen tub is compatible with the existing plumbing system or to make necessary adjustments during installation. It is recommended to consult a professional plumber to determine the compatibility and make any required modifications for a proper installation. |
| Massage Bathtubs | |
| What material is the bathtub made of? | The bathtub is made of high-quality acrylic, which is known for its durability, strength, and resistance to impacts and scratches. Acrylic is a popular choice for bathtubs due to its glossy finish, smooth surface, and excellent heat retention properties. |
| What is the finishing of the bathtub? | The bathtub features a glossy white finishing, adding a sleek and modern touch to your bathroom decor. The glossy finish not only enhances the visual appeal of the bathtub but also makes it easy to clean and maintain, ensuring long-lasting beauty and shine. |
| What warranty is provided for the bathtub? | The bathtub comes with a 5-year warranty on the motor, ensuring that you have peace of mind and reliable performance. Additionally, it includes a 1-year warranty on general parts, covering any potential defects or issues that may arise during normal use. The warranty provides assurance of the product's quality and serves as a testament to its durability and longevity. |
| What is the capacity of the hydro massage pump? | The bathtub is equipped with a powerful 1.0 HP hydro massage pump, delivering a soothing and invigorating massage experience. The high-performance pump ensures sufficient water flow and pressure, allowing you to enjoy the benefits of hydrotherapy and relaxation in the comfort of your own home. |
| How many hydro massage jets does the bathtub have? | The bathtub features 6 big hydro massage jets strategically positioned to target specific areas of the body for a rejuvenating and therapeutic massage experience. The jets release water in a controlled manner, providing a gentle yet effective massage that helps relieve muscle tension and promote relaxation. |
| Does the bathtub have a waterfall feature? | Yes, the bathtub is designed with a built-in waterfall feature that adds a touch of elegance and tranquility to your bathing experience. The cascading water creates a soothing ambiance, enhancing relaxation and creating a spa-like atmosphere in your bathroom. |
| Is both cold and hot water available in the bathtub? | Absolutely! The bathtub is equipped with a cold and hot water faucet, allowing you to adjust the water temperature according to your preference. Whether you prefer a refreshing cool bath or a warm and relaxing soak, you have the flexibility to create the perfect bathing environment. |
| Does the bathtub have a drainage system? | Yes, the bathtub is designed with a reliable and efficient water drainage system. After your bath, you can easily drain the water from the bathtub using the built-in drainage system, ensuring a convenient and hassle-free experience. The efficient drainage helps maintain the cleanliness and hygiene of the bathtub, making it ready for the next use. |
| Is the hydro massage adjustable? | Yes, the hydro massage function of the bathtub is adjustable, allowing you to customize the intensity and pressure of the massage. With the hydro massage adjustable switch, you can find the perfect level of comfort and relaxation that suits your individual preferences and needs. Whether you desire a gentle massage or a more invigorating experience, the adjustable feature enables you to personalize your hydro massage session. |
| Does the bathtub have a power switch? | Yes, the bathtub is equipped with a power switch that allows you to conveniently turn the system on and off. The power switch provides easy control and accessibility, ensuring that you can activate or deactivate the bathtub's functions effortlessly. This feature adds convenience and promotes energy-saving by allowing you to easily manage the power usage of the bathtub. |
| Does the bathtub have an air bubble feature? | Yes, the bathtub includes an air bubble feature that enhances your bathing experience. The air bubbles create a gentle and soothing sensation, adding an extra layer of relaxation and comfort to your bath. The air bubble feature can be activated to enjoy a bubbly and invigorating massage, promoting circulation and rejuvenation. |
| Does the bathtub have a hand shower? | Absolutely! The bathtub is equipped with a convenient hand shower, providing versatility and convenience in your bathing routine. The hand shower allows for easy rinsing and targeted water flow, enabling you to rinse off quickly or direct the water exactly where you need it. Whether you're washing your hair or cleaning the bathtub, the hand shower ensures flexibility and ease of use. |
| Water Closet | |
| What are the different types of water closets? | There are several types of water closets available, including one-piece toilets, two-piece toilets, wall-mounted toilets, and compact toilets. Each type has its own design, installation requirements, and features. |
| What are the standard dimensions of a water closet? | The standard dimensions of a water closet can vary, but most commonly, the bowl height is around 15 to 17 inches (38 to 43 cm), and the depth or projection from the wall is approximately 8 to 12 inches (200mm to 300mm). It's important to consider the available space and the comfort level of the user when choosing a water closet with the appropriate dimensions. |
| How do I choose the right water closet for my bathroom? | When choosing a water closet, consider factors such as the available space, plumbing configuration, desired features (e.g., water-saving options, dual-flush mechanisms), and personal preferences for style and design. It's also essential to ensure that the chosen water closet meets local plumbing and building code requirements. |
| How do I clean and maintain a water closet? | Cleaning and maintaining a water closet involves regular cleaning using mild cleaners or detergents and a soft brush or sponge. It's important to avoid using abrasive cleaners or brushes that may damage the surface. Regular maintenance includes checking and replacing any worn-out parts, such as the flapper valve or flush handle, to ensure proper functioning. Additionally, it's recommended to periodically inspect the water supply and flush system for any leaks or inefficiencies. |
| Can a water closet be replaced or upgraded without changing the entire plumbing system? | In most cases, a water closet can be replaced or upgraded without changing the entire plumbing system. However, it's important to consider the compatibility of the new water closet with the existing plumbing connections, such as the rough-in distance (distance from the wall to the drain), water supply line placement, and the size and shape of the footprint. It's recommended to consult a professional plumber for proper installation and to ensure compatibility with the existing plumbing system. |
| What are the benefits of water-saving or dual-flush water closets? | Water-saving or dual-flush water closets offer the advantage of reducing water consumption by providing different flushing options. Dual-flush mechanisms typically offer a full-flush option for solid waste and a reduced-flush option for liquid waste, allowing for water conservation. These water-saving options can contribute to lower water bills and promote environmentally friendly practices. |
| Can a water closet be installed in any bathroom? | In most cases, a water closet can be installed in any bathroom, provided that there is sufficient space, proper plumbing connections, and compliance with local building codes and regulations. However, it's important to consider factors such as the location of the existing drain line, available floor space, and any specific requirements for accessibility or plumbing restrictions. Consulting a professional plumber or contractor can help determine the feasibility and best installation approach for a water closet in a specific bathroom. |
| Smart WC | |
| What is the warranty coverage for the product? | The product comes with a lifetime warranty against manufacturing defects, subject to terms and conditions. This warranty ensures that the product is free from defects in materials and workmanship, providing peace of mind and protection for your investment. |
| Does the product have automatic flushing? | Yes, the product is equipped with automatic flushing, eliminating the need to manually operate the flush mechanism. This feature enhances convenience and ensures a hygienic bathroom experience. |
| Is the seat cover automatically opening? | Yes, the product features an automatic seat cover opening, providing a touchless experience and further enhancing hygiene in the bathroom. |
| Does the product have a hidden water tank? | Yes, the product has a built-in hidden water tank, which is concealed within the structure. This design feature not only saves space but also provides a sleek and seamless appearance in the bathroom. |
| Is the seat cover larger for extra comfort? | Yes, the product has a larger seat cover, offering enhanced comfort during use. The larger size provides ample seating area and promotes a more comfortable experience. |
| Does the product have a heated seat cover? | Yes, the product is equipped with a heated seat cover that offers four adjustable temperature levels. Users can customize the warmth according to their preferences, ensuring a cozy and comfortable experience. |
| Is there an LED display on the product? | Yes, the product features an LED display that provides accurate information, such as temperature settings and other relevant details. This display adds a modern touch and allows users to easily monitor and adjust the settings according to their preferences. |
| Does the product have a built-in bidet? | Yes, the product incorporates a built-in bidet with four adjustable modes. This feature adds convenience and promotes personal hygiene by offering different cleaning options. Users can select the desired mode and adjust the water pressure according to their preference. |
| Basin Cabinets | |
| What are the common measurements of the cabinet? | The common cabinet measurements are 600 , 800 , 1,000 and 1,200mm but our basin cabinets can be customised to any sizes. |
| What material is basin cabinet made of? | The common basin cabinet materials are SUS304 stainless steel, wood and aluminium |
| What material is the basin made of? | The common basin materials are nano alloy and ceramics. |
| How should I maintain the product? | Keep the product away from heat sources and avoid scratching it with hard objects. Avoid using alcohol, gasoline, or other chemical solvents to remove stains. |
| What is the warranty for the product? | The hinges have a 1-year warranty against manufacturer defects (rusty), and the basin has a lifetime warranty against manufacturing defects (T&C apply). |
| Is the basin cabinet water-resistant? | Yes, basin cabinets are designed to be water-resistant, allowing them to withstand moisture and humidity in bathroom environments. |
| Can I customize the basin cabinet's design or size? | Some basin cabinet models offer customization options for design, size, and finishes. Check with us on customization possibilities. |